Welcome to Bluefin Premium!

FAQ and Customer Service

Payment

Bluefin Premium  accepts Visa, Mastercards, Discover and American Express.

Shipping & Delivery
  • All "In-Stock" items will be shipped with in 1-4 business days from the time your order is placed or payment is received excluding weekends and holidays. Standard or Rush shipping service will still have the same handling time which is 1-4 business days.
  • Our preferred carrier for shipping within the United States is the United States Postal Service (www.USPS.com) and United Parcel Service (www.UPS.com).
  • Insurance is Available Upon Request - Shipping Insurance is an option a buyer should consider when paying as the seller is Not Responsible for Lost or Damaged Packages due to the shipping carrier.
  • At this time we do not ship outside of the U.S.  

Orders that do qualify for Free Shipping will receive Standard Shipping Service:

  • USPS First Class Delivery time of 2-5 business days for the 48 states.
  • Standard Shipping Service Delivery time of 5-10 business days for the 48 states.
  • Standard Shipping Service Delivery time of 1-4 weeks for AK, HI, GUAM, &PR.
  • Free Standard Shipping applies to U.S. Addresses only.
  • Free Shipping applies to value of merchandise only, excluding tax & shipping.
  • No other promotional code can use with this purchase unless stated otherwise Free Shipping will be void.
  • At this time we do not ship outside of the U.S.

Orders under $120.00 will be charge one flat shipping fee:

  • $10.00 for Standard Shipping service delivered within 5-10 business days within the U.S.
  • At this time we do not ship outside of the U.S.

Request of Expedited Service:

  • Expedited Shipping Service - Promise to be delivered with in 1-2 business days. Please notate "Request of Expedited Shipping Service. Package need to arrive before______." in our Additional Comment Box during Checkout. Please remember that Bluefin Premium.com will charge an additional fee when we determine the final cost.

Returns & Replacements

If you are not completely satisfied with your purchase, we are happy to accept your unopened and undamaged product in its original condition within 14 days for a refund. Simply follow the guideline below.

Return Your Purchase

  • Please download and complete Bluefin Premium's RMA (Download Form) . Any products returned without requesting an approval with Bluefin Premium.com will not be eligible for a refund.
  • Securely and carefully package the product(s) you wish to return or exchange as we will have to bill you for any missing materials/components.
  • Remember to include your information or our packing slip in your return package.
  • Insure your package for the full value of the merchandise and return it to us using the delivery service of your choice. For speed and security, we recommend UPS. We are not responsible for packages that are lost or damaged in transit to our warehouse.
  • A refund will be issued within 2-5 business days once we have received the product and upon passing our inspection. If for any reason, after our inspection it is found to be defective or untruth to your previous statement on the RMA, we will be unable to provide you with a refund. Returning this item to you will be at the customers’ expense
  • A 10% restocking fee will be applied to all return.

Shipping & Handling fee is Not Refundable

as these are paid out to the shipping carrier. If you have receive Free Shipping service from Bluefin Premium in addition to our return policy all returns will incur exact shipping cost and subject to a $2.50 handling fee.

Replacements
We cannot replace items that have loose or stiff joints, shading or tonal differences in paint application, or chipping of paint.  These are considered within the tolerances of the manufacturing process and do not indicate a defect in the productYour item can be replaced within the 14 day period if one of the following criteria are met:.

  • Item is found broken or deformed within the package or upon opening
  • Item is missing components
  • Item is unpainted when supposed to be painted or color is completely different (e.g. red instead of blue)
Exchanges
  • Please download and complete Bluefin Premium's RMA
  • All exchange will be process within 24-48 hours once we have received the package from the shipping carrier.
  • Return Shipping fee and new shipping fee will be customers’ expense.
Additional questions?

If there is something that we haven't answered here please feel free to contact us at premium@Bluefincorp.com for further assistance.